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Data Privacy & Protection

Privacy Policy — Chambet99 Keeps Your Data Safe in Pakistan

Your personal information belongs to you. This policy explains exactly what data Chambet99 collects from Pakistani players, why it is collected, how it is stored and protected, and what rights you have over it at all times. We believe in plain language — no legal jargon designed to confuse.

Last Updated: January 2025 256-Bit SSL Encryption Never Sold to Third Parties Your Rights Protected

Privacy at a Glance

We collect only what is necessary
Your data is never sold to advertisers
All connections use 256-bit SSL
You can request deletion of your data
Cookies are used for security & performance only
Payment data is processed via certified gateways

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Introduction Data We Collect Why We Collect It Who We Share With Security Measures Cookies Data Retention Your Rights Under-18 Policy Policy Updates Contact
Our Privacy Commitments

Six Things Chambet99 Commits to on Your Privacy

Before you read the full policy, here are the six principles that guide how Chambet99 handles every piece of data it touches.

Minimal Collection
Chambet99 collects only the personal data that is genuinely necessary for operating your account, processing payments, verifying your identity, and complying with legal obligations. We do not collect data speculatively or for purposes we cannot clearly justify.
Secure Storage
All personal data stored by Chambet99 is held on encrypted servers with access limited to authorised personnel only. Encryption at rest and in transit is a non-negotiable standard across all Chambet99 systems. Your data is not accessible to general staff without a specific, documented need.
No Data Selling
Chambet99 does not sell, rent, or trade your personal data to third parties for marketing purposes under any circumstances. Your information is used to operate your Chambet99 account and comply with legal requirements — nothing else. This is not a policy that has exceptions.
Full Transparency
This policy is written in plain English because we believe Pakistani players deserve to understand exactly what happens to their data without needing a legal background. If you read this policy and still have questions, the Chambet99 support team will explain any part of it.
Your Rights Come First
You have the right to access, correct, export, and delete your personal data. You also have the right to withdraw consent for marketing communications at any time. Chambet99 will action all data rights requests promptly — within 30 days of receipt — and will not penalise you for exercising your rights.
Third-Party Standards
When Chambet99 shares data with third parties — payment processors, game providers, security services — those parties are required to meet data protection standards consistent with this policy. Chambet99 reviews third-party data handling practices as part of supplier onboarding and does not work with partners who do not meet our standards.
What We Collect

Personal Data Categories — What Chambet99 Holds and Why

A clear breakdown of the data categories Chambet99 processes, with the legal basis for each.

Identity & Account Data
Full Name
Required for account registration and KYC identity verification. Must match CNIC details.
Date of Birth
Required to verify that you are 18 or older. Mandatory under responsible gaming obligations.
CNIC Number
Collected during KYC verification for withdrawals. Used for identity confirmation only.
Email Address
Used for account communications, security alerts, and (with consent) promotional emails.
Mobile Number
Used for account security, two-factor authentication, and support communications.
Password Hash
Stored as a one-way cryptographic hash only. Chambet99 cannot retrieve your plaintext password.
Payment & Transaction Data
Payment Method
JazzCash/Easypaisa account reference or bank account details used for deposits and withdrawals.
Transaction History
Records of all deposits, withdrawals, and game transactions. Retained for legal and audit purposes.
Wallet Balance
Current PKR balance in your Chambet99 account, updated in real time with each transaction.
KYC Documents
CNIC image and selfie submitted for withdrawal verification. Stored encrypted, accessed only when needed.
Usage & Technical Data
IP Address
Collected for fraud prevention, security monitoring, and jurisdictional compliance.
Device Information
Device type, OS, browser used — for optimising platform performance on Pakistani devices.
Game Activity
Games played, bet sizes, session durations — used for responsible gaming monitoring and support.
Session Logs
Login times and durations. Used for security audit and responsible gaming session reminder features.
chambet99
Sports betting data at Chambet99 is protected by encrypted transaction records
chambet99
Game session data is used for responsible gaming monitoring, not sold to third parties
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Live casino sessions on Chambet99 are governed by the same strict privacy standards

Contents

This Privacy Policy was last updated January 2025. Questions? Email support@chambet99.app

Summary: Chambet99 collects personal data to operate your account, process payments, verify your identity, and keep the platform secure. We do not sell your data. All information is held securely with 256-bit SSL encryption. You have the right to access, correct, and delete your data at any time by contacting us.

1. Introduction and Who This Policy Applies To

This Privacy Policy explains how Chambet99 ("we", "us", "the Platform") collects, uses, protects, and handles personal data belonging to players who use the chambet99.app website and related services. This policy applies to all registered players, prospective players who browse the Platform, and any individual whose personal data is provided to Chambet99 in connection with account use.

The Chambet99 platform is designed and operated for Pakistani players. All data practices described in this policy are conducted in a manner consistent with generally accepted international data protection standards, applied with the practical context of serving players in Pakistan.

By creating a Chambet99 account and using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described. This policy should be read alongside the Terms and Conditions.

2. Personal Data We Collect

Chambet99 collects personal data in three main ways: directly from you when you register an account or interact with the Platform; automatically when you use the Platform (device and usage data); and from third parties when required for verification or fraud prevention purposes.

2.1 Data You Provide Directly

  • Registration data: Full name, email address, mobile phone number, date of birth, and password (stored as an encrypted hash).
  • KYC verification data: CNIC number, CNIC image (front and back), and a selfie photo, submitted when you request your first withdrawal or when Chambet99 requests verification.
  • Payment data: JazzCash or Easypaisa account reference, bank account details (for IBFT withdrawals), or card details for deposit transactions. Card details are processed through certified payment gateways — Chambet99 does not store full card numbers.
  • Support communications: Messages, emails, and chat logs submitted to the Chambet99 support team.
  • Preferences and settings: Responsible gaming limits, marketing preferences, and account settings you configure.

2.2 Data Collected Automatically

  • Technical data: IP address, browser type and version, operating system, device type and model, screen resolution.
  • Usage data: Pages visited, games played, session start and end times, bet amounts, game outcomes, and navigation patterns.
  • Cookie data: Session identifiers, security tokens, and performance data. See Section 6 for full details of cookie use.

2.3 Data from Third Parties

In some circumstances, Chambet99 may receive data about you from third parties, including identity verification services used to cross-check KYC data, and fraud prevention services that flag suspicious activity patterns. This data is used solely to protect the integrity of the Platform and your account security.

3. Why We Collect Your Data — Legal Basis

Chambet99 processes personal data for the following specific purposes, each with a clear legal justification:

3.1 Account Operation and Contract Performance

We need your registration data and payment data to operate your account — to process deposits, record your game activity, credit winnings to your wallet, and process withdrawal requests. Without this data, we cannot provide the core service. This processing is necessary for the performance of the contract between you and Chambet99.

3.2 Legal Compliance and KYC

Chambet99 is legally required to verify the identity and age of players who make withdrawals, and to maintain records of financial transactions for anti-money-laundering purposes. KYC verification data — CNIC details and supporting documents — is collected solely to meet these obligations. This processing is required by applicable law.

3.3 Security and Fraud Prevention

IP addresses, device information, and session logs are processed to detect and prevent fraudulent account activity, bonus abuse, money laundering, and unauthorised access. Chambet99 has a legitimate interest in protecting its players and the integrity of the Platform from these threats.

3.4 Responsible Gaming Monitoring

Game activity data and session information are used to monitor for patterns that may indicate problematic gambling behaviour, and to power the responsible gaming tools available in your account dashboard. This processing serves both a contractual purpose and a genuine duty of care to our players.

3.5 Marketing Communications (Consent-Based Only)

Chambet99 may send promotional emails or notifications about bonuses, new games, or platform news if you have specifically consented to receive them during registration or in your account settings. You can withdraw this consent at any time by updating your marketing preferences in your account dashboard or by contacting support. Withdrawal of marketing consent does not affect account operation.

4. Who We Share Your Data With

Chambet99 does not sell or rent your personal data to any third party. Your data is shared with third parties only in the following specific, limited circumstances:

  • Payment processors: JazzCash, Easypaisa, NayaPay, SadaPay, and banking partners — to process deposits and withdrawals. These providers receive only the data necessary to complete the transaction and are bound by their own data protection obligations.
  • Game content providers: Pragmatic Play, Evolution Gaming, Ezugi, and other licensed game studios whose titles appear on Chambet99 — to facilitate game delivery and maintain game logs. Game providers receive a session token rather than your full identity data.
  • Identity verification services: Third-party KYC and identity checking services used to verify CNIC details for withdrawal processing. These services are contractually required to protect your data.
  • Fraud prevention and security services: Specialist providers who help Chambet99 identify and block fraudulent activity and protect account security.
  • Legal and regulatory authorities: Law enforcement or regulatory bodies when Chambet99 is legally required to disclose information, such as in response to a valid legal order or investigation.

Important: Chambet99 will never share your personal data with advertising networks, data brokers, social media platforms, or any commercial third party for their marketing purposes. This is an absolute policy with no exceptions.

5. How Chambet99 Protects Your Data

Data security is taken seriously at every level of the Chambet99 platform. The following technical and organisational measures are in place to protect your personal information.

  • 256-bit SSL/TLS encryption: All data transmitted between your device and the Chambet99 platform is encrypted using industry-standard 256-bit SSL. This applies to account logins, game sessions, and payment transactions.
  • Encryption at rest: Sensitive data stored on Chambet99 servers — including KYC documents, CNIC details, and financial records — is encrypted at rest.
  • Access controls: Internal access to personal data is restricted to authorised personnel who need it for their specific role. Access is logged and audited regularly.
  • Password security: User passwords are stored as one-way cryptographic hashes. Chambet99 cannot retrieve your password — only reset it through a verified process.
  • Regular security audits: The Chambet99 platform undergoes regular third-party security assessments to identify and address vulnerabilities.
  • Incident response: In the unlikely event of a data security incident that affects your personal data, Chambet99 will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

6. Cookies and Tracking Technologies

Chambet99 uses cookies — small data files stored on your device — to operate the Platform effectively. Cookies on Chambet99 are used strictly for functional and security purposes. The Platform does not use advertising cookies or third-party tracking cookies that follow you across other websites.

6.1 Types of Cookies Used

  • Essential session cookies: Required to keep you logged in during your session and maintain game state. Without these, the Platform cannot function. These cannot be disabled.
  • Security cookies: Used to detect fraudulent activity, cross-site request forgery (CSRF) attacks, and unauthorised login attempts. These are critical to account security.
  • Performance cookies: Used to understand how players use the Platform — page load times, error rates — in aggregate and anonymised form. This data is used to improve the Platform experience for Pakistani mobile users.
  • Preference cookies: Store your language, display settings, and game preferences between sessions.

6.2 Cookie Management

Essential and security cookies cannot be disabled as they are necessary for Platform functionality and account protection. Performance and preference cookies can be managed through your browser settings. Note that disabling cookies in your browser may affect your ability to use some features of the Platform correctly.

7. How Long We Keep Your Data

Chambet99 retains personal data only for as long as necessary for the purpose it was collected, or as required by applicable legal and regulatory obligations. Specific retention periods are as follows:

  • Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, as required for anti-money-laundering record keeping.
  • Transaction records: Retained for 7 years from the date of the transaction, in line with standard financial record keeping requirements.
  • KYC documents: Retained for 5 years from the date of submission or account closure, whichever is later.
  • Support communications: Retained for 3 years from the date of the interaction.
  • Game activity logs: Retained for 3 years from the date of the session.
  • Marketing consent records: Retained for the duration of your account. Withdrawal of consent is recorded but the consent record itself is retained as evidence of compliance.

When data is no longer required, it is securely deleted or anonymised in a manner that prevents any reconstruction of personal identity.

8. Your Data Rights

As a Chambet99 player, you have the following rights over your personal data. To exercise any of these rights, contact us at support@chambet99.app or via Live Chat. We will respond within 30 days of receiving your request.

Right of Access
You can request a copy of all personal data Chambet99 holds about you, including account data, transaction history, and game logs.
Right to Rectification
If any personal data we hold is inaccurate or out of date, you have the right to request that it be corrected.
Right to Erasure
You can request deletion of your personal data. Note that legal retention requirements for financial records may limit full deletion in some cases.
Right to Restriction
You can request that processing of your data be restricted while a dispute or query about its accuracy is being resolved.
Right to Portability
You can request your personal data in a structured, machine-readable format to transfer to another service provider.
Right to Object
You can object to processing based on legitimate interests, including direct marketing communications, at any time.

9. Under-18 Policy — No Data from Minors

The Chambet99 platform is strictly for adults aged 18 and over. Chambet99 does not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by or for a person under 18, the account will be closed immediately, all deposits will be returned, and all data associated with the account will be deleted within 14 days except where legally required for record keeping.

If you are a parent or guardian and believe that a person under your care has registered a Chambet99 account, please contact us immediately at support@chambet99.app. We will investigate and act promptly.

10. Updates to This Privacy Policy

Chambet99 reviews this Privacy Policy periodically and will update it when our data practices change, when new legal requirements apply, or when we add new features that affect data collection. When material changes are made, registered players will be notified by email at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Your continued use of the Chambet99 platform after any update constitutes acceptance of the revised policy.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, the Chambet99 team is available through the following channels:

  • Email: support@chambet99.app — for formal data rights requests and written privacy queries. Response within 2 business hours during Pakistani business hours; within 4 hours at other times.
  • Live Chat: Available 24/7 on the Chambet99 website — for immediate privacy questions and general support.
  • WhatsApp and Telegram: Available 24/7 for privacy enquiries and account-related questions.

All privacy-related requests will be treated confidentially and will be handled by members of the Chambet99 team who are specifically trained in data protection matters. We will not penalise you in any way for exercising your data rights or raising concerns about how we handle your information.

Related Policies: This Privacy Policy should be read together with the Terms and Conditions and the Responsible Gaming Policy. Together, these documents describe the full framework of how Chambet99 operates for Pakistani players.

FAQ

Privacy at Chambet99 — Common Questions

Quick answers to the privacy questions Pakistani players ask most.

No — this is an absolute policy with no exceptions. Chambet99 does not sell, rent, or trade your personal data to advertisers, data brokers, or any commercial third party for marketing purposes. Your data is shared only with the specific service providers required to operate your account — payment processors, KYC services, game providers — and all of them are bound by data protection obligations.

Yes. CNIC images submitted for KYC verification are stored on encrypted servers with access restricted to authorised verification personnel only. The data is encrypted both in transit (256-bit SSL) and at rest. Chambet99 retains KYC documents only for as long as required by law and does not share them with third parties except as required by law enforcement in legally mandated circumstances.

Yes. You can request voluntary account closure and data deletion by contacting Chambet99 support. Any remaining real-money balance will be processed as a standard withdrawal before closure. Some data — particularly financial transaction records — must be retained for a minimum period of 5–7 years to meet legal obligations, but this data will not be used for any purpose other than compliance during the retention period.

You can withdraw your marketing consent at any time. The easiest ways are: (1) click the "unsubscribe" link in any marketing email you receive; (2) update your marketing preferences in your account dashboard under Settings; or (3) contact Chambet99 support via Live Chat or email. Withdrawal of marketing consent takes effect immediately and does not affect your ability to use your account normally.

In the event of a data security incident that affects your personal data, Chambet99 will notify affected players promptly — and in any case within 72 hours of becoming aware of the incident — describing what happened, what data was affected, and what steps are being taken. Chambet99 has an incident response plan and conducts regular security testing to minimise the risk of such events occurring.

No. Chambet99 does not use advertising cookies, cross-site tracking pixels, or any technology that tracks your activity on websites or apps outside the Chambet99 platform. The cookies used on chambet99.app are strictly for session management, security, and Platform performance — they are not shared with advertising networks or used to build a profile of your behaviour elsewhere on the internet.

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